Go ahead and remix your mosaic and fix whatever you need to fix. We'll let you download again as a one-time courtesy. Once you have the mosaic you want to download again, copy the link to the final mosaic you want, then proceed to make a claim and choose the option to download another mosaic, and paste the copied link there, and you'll be able to download it immediately.
We'll issue you a refund. We will only do this one-time. Any future download purchases are final.
Take pictures of the damages to the package and the print so that we can make an insurance claim. We can send you a new print, or issue you a refund.
Take pictures of the print so that we can make a claim with the print shop that printed it. We can send you a new print, or issue you a refund.
If you paid extra for expedited shipping, we'll issue you a refund for the shipping.
We'll issue you a refund minus any expedited shipping cost, but you will need to rip your print into 9 pieces, and take a picture of the ripped pieces with a household object (for size reference) so that we know that the print has been destroyed. We do this instead of having you return it to save on the return shipping cost. After all, your mosaic print isn't something we can sell to someone else. We'll take the loss, but any future print purchases are final. We can't just keep taking the loss. So, we will only do this one-time.